A solution-oriented, highly analytical, and resourceful candidate with over eight years of technical troubleshooting, end-user service, and network development experience. I have continuously demonstrated skills in the development and implementation of technological solutions with a special emphasis on delivering cost-cutting and productivity improvements. I am a professional in network administration, software configuration, and testing as well as repair of various hardware and software applications. I have a proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills. I embody the right qualities of being a team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele.
Computer Technician/Engineer Nova Data Sdn.Bhd –Malaysia,2005-2014
- Assemble New Desktop Computers, installed software applications
- Diagnosed and fix hardware, software problems, troubleshoot network issues.
- Repair Faulty Laptop/Desktop Motherboards, CRT/LCD Monitors
- Delivered, set up, and networked large computer systems on Windows 98, XP and on Windows 7 throughout various convention centers, Internet Café’s, Offices, and hotels.
- Conceptualized, designed, and oversaw the implementation of both wired and wireless networks with firewall and router configurations and anti-malware solutions.
IT Support Engineer Nova InfoTech’s Pvt Ltd – Pakistan, 2015-2019
- Installing and configuring client computer systems.
- Responding to client IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
- Compiling job reports.
System Administrator Wasti Ghair Digital Marketing Dubai, 2020-Present
- Examine and evaluate current systems
- Identify system requirements
- Liaise with users to track additional requirements and features
- Document interfaces between new and legacy systems
- Collaborate with IT team and developers to produce new systems
- Validate changes by testing programs
- Train users on the new operation systems and provide support
- Ensure deadline and budget requirements are met
- Stay up-to-date with current technologies and technical developments
Skills:
- Circuit Design and Analysis
- Computer-Aided Design (CAD) Software Proficiency
- Knowledge of computer hardware components and systems
- Troubleshooting and problem-solving skills
- Ability to diagnose and repair hardware, software issue
- Technical Support Skills
- Building/ Configuring Systems
- Documentation
- End User Support
- User Training
- Costumer Communication
- Network troubleshooting and support
- Network installation and configuration
- Network security and auditing
Education:
BSc (Hons) Computer Network & Security University Lancashire UK
BTEC-HND Electrical & Electronics University Huddersfield UK
Graduate Diploma: Computer Engineering KDU University College Malaysia
Bachelors Of Science University Of Karachi Karachi
Certifications:
Google IT Support Professional
IBM Technical Support Professional
Microsoft IT Support Professional
CompITA .A+ Network+ Security+
Languages:
English (Fluent)
Malay (Fluent)
Urdu (Fluent)
Arabic (Intermediate)
Reference:
Available upon request